FAQs

FAQs

The questions and answers below will help you on your quest to snag some sweet Tico’s Whoopies!

What is a Whoopie Pie?

Tico’s Whoopies are the Picasso of all treats! Dense, moist, cake-like sandwiches surround a generous portion of luscious, creamy filling. It looks like a spaceship, tastes like heaven. Tico’s Whoopie Pies are a whoppingly huge masterpiece — nearly one-third of a pound! When you are looking for the most satisfaction, a four-inch Whoopie Pie is always better than a measly two-inch cupcake. Heck, it takes at least two or three piddly cupcakes to try and fill the shoes of just one Tico’s Whoopie Pie! Made from scratch the old fashioned way, no two are alike — each its own lovable hunk of edible art.

Whoopie Pies were born when leftover cake batter was baked into hamburger-shaped “Gobs,” then filled with sweet, fluffy creme. Upon opening lunch boxes, yells of “Whoopie!” were heard at first bite. Now, Tico’s brings homemade lovin’ to any of your special events, whether it’s a 96th birthday party, good luck on exams, The World’s Largest Gathering of Twins, a “Congrats, you did it!” celebration, or the occasional illicit affair!

If you are currently dieting, stop reading and click here because we only use the finest ingredients of European chocolate, fresh buttermilk, local eggs, creamy butter and fragrant vanilla. If you are worried about what you have to give up in order to get it this good, the answer is Marshmallow Fluff. UGH! Fluff is for sticks at camp fires and rice krispies treats — never, ever in a REAL homemade Tico’s Whoopie Pie!!

More addictive than social media, with Tico’s Whoopies your mouth never had it so good!

 

How do I care for my Whoopies?

Tico’s Whoopies need love, too–here’s how to keep them happy. We specialize in old-fashioned baked goods–made from scratch–using only the finest of ingredients. Because our Whoopies are expertly baked fresh daily, they are best enjoyed within a few days of receipt. For optimal taste and texture, please store your Whoopies out of direct sunlight in a cool, dry place–do not refrigerate. If you need to extend your Whoopie pleasure, you may freeze them for 90 days in an airtight container. Allow 1-2 hours to thaw at room temperature. If you can’t wait that long, they are pretty rad right out of the freezer as well!

Ingredient and Allergen Information?

Ingredients and allergen warnings will be included in every box of Whoopies. We specialize in old-fashioned baked goods, made from scratch. All of our Whoopie Pies are baked in a licensed, commercial kitchen and are individually wrapped. We only use the finest ingredients including European chocolate, fresh buttermilk, local eggs, and fragrant vanilla. Why? Because we believe that these ingredients truly make the best Whoopies, no mass production here!  And remember, our homemade ‘classic’ filling is the real deal, the way Whoopies have always been made in Pennsylvania- no marshmallow fluff in our kitchen!

ALLERGEN WARNING: We do not recommend consuming any of our products if you possess any of the following food allergies: wheat, egg, soy, dairy, peanuts, tree nuts, or gluten. Our Whoopie Pies contain: wheat, milk, soy, and egg and are made on equipment that also processes peanuts, tree nuts, wheat flour, soy, dairy, and eggs.

What about gift cards and payment options?

We accept our gift cards called “Bobo Bucks” and all credit cards (Amex, Visa, MasterCard, Discover). Who is Bobo, you ask? Well that would be Ticos’s handsome husband (my grandfather), seen on the home page enjoying her treats! Bobo Bucks can be used to order online or over the phone with our Whoopie Wizards at 1-877-TICO-LUV (842-6588). Not only can you purchase Bobo Bucks at any value, but they make awesome gifts because they don’t expire! Your recipient will receive an email with their Bobo Bucks e-gift card inside, a gift message, details of how to use it, and the sender’s name (so they can thank you for the best gift ever). Our Bakers Dozen giveaway rewards you for your purchases — make 12 purchases and you’ll get the 13th free! For more information check out our order page.

Will pricing information be included with my order?

No way, Jose! We do not include receipts or invoices inside our beautiful shipping boxes. (Come on, who wants to get a gift with the price tag on it? Except Minnie Pearl, perhaps.) Instead, you’ll receive a confirmation email with all that information in it.

Is it safe to use my credit card online?

YES! We never send personal information, such as your credit card number, via any unsecured network. Instead we encrypt your critical information and send it over the Internet using SSL (secure socket layer) technology to keep your information safe and secure.

How do I know that my order has been received?

When your order is placed on the web site, you will see a “Thank You” page, which will have your order number listed verifying your purchase. You will receive an email confirmation as well. If there are any questions regarding your order, one of our Whoopie Wizards will contact you promptly by telephone or email.

What are the details about shipping?

We know you want some Whoopies bad, right? Like ASAP. Believe us, we get it!! Because our Whoopies are perishable, they need to arrive at their destination within several days to be their freshest. Orders placed prior to 12:00 Noon ET on Monday, Tuesday and Wednesday are shipped on the same day. To ensure freshness, your Whoopies will never be held in a warehouse over the weekend. Instead, orders placed anytime after our shipping deadline of 12:00 Noon ET Wednesday through Sunday will be sent the following Monday. Shipping charges are based on boxes sent FedEx 2 Day Express.  You will see those charges after entering the destination zip code at checkout. Overnight or Saturday deliveries are available for an additional charge, please call us about those options.  (877 TICO LUV) Perishable items cannot be delivered on Sunday or Monday, nor on holidays recognized by FedEx (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas). We ship the entire U.S., including Alaska and Hawaii, but are currently unable to deliver to FPOs or APOs. We may cross International borders and oceans someday — you can sign up for our newsletter, Tico’s Tips, to be the first to know. Once your order has been baked and shipped, you will receive a shipping confirmation email with a Fed Ex tracking number. The link should bring you to the FedEx website, and from there you can watch your treats take their journey home (it can sometimes take FedEx up to 12 hours to generate that tracking information, so hang tight!). We will also send you an email when the order has been delivered, so that your mouth can start watering. Because we use FedEx as a third party shipping method, we are not able to guarantee arrival dates and times, but we try really, really hard to make sure it gets to you on time. If you are planning for special occasions, we recommend choosing an arrival date 1-2 days early (so for weekend events, we recommend arrival on Thursday) so you can be worry-free! Though FedEx is an extremely reliable shipping agent, there are times when even they are unable to provide on-time delivery, for example: during extreme weather situations, national emergencies, etc. We ask for your patience during these delays and promise to get your gifts to their destination as soon as possible. FedEx does not require a signature for our packages,  but please remember that we are shipped fresh and don’t want to sit alone in your mailbox waiting for your return. Try and have someone home waiting with open arms (and mouth) to receive us. Delivery to a workplace or a neighbor might be a better option. For this reason it may be necessary for customers to notify a gift recipient of their sweet surprise before the date of delivery. We also ship to school campuses and hospitals to help make students and patients feel your love. Just be sure to verify the accurate guidelines, address formats, and internal delivery procedures with them directly before ordering with us. Those institutions have their own systems for handling incoming packages and your gift may be held in a mail room or shipping room by school or hospital staff for some time before it is delivered to the student or patient.

Do you bake gluten-free, egg-free, dairy-free, sugar-free or vegan Whoopies?

We aren’t currently offering those options, but you never know what the future might hold!

Do you sell wholesale or do custom decorations or labels?

Not yet, but maybe someday!

What if I have questions or comments about my order?

Contact Us and we’ll be happy to help!

When is a great time to Whoopie?

Want to be known as the best gift giver ever? Tico’s Whoopies will impress your recipients and at any of these special times:

  • Birthday
  • Wedding
  • Engagement
  • Anniversary – Home & Work
  • Showers- Baby & Bridal
  • Graduation
  • New Baby
  • New Home/Housewarming
  • New Job
  • Retirement
  • Bachelor/Bachelorette Party
  • Thank You
  • Corporate/Business
  • Honeymoon
  • Exams
  • Open House
  • Reunions
  • Charity Events
  • Holidays
  • Just Because
  • Just for ME!
  • Get Well
  • Sympathy
  • Love & Romance
  • Surprise
  • I’m Sorry
  • Good Luck
  • Religious
  • Bat Mitzvah
  • Bar Mitzvah
  • Teacher Appreciation
  • End of School Year
  • Grand Opening
  • New Business
  • Holiday Parties
  • Theme Parties
  • A Rave
  • Thinking of You

Did we miss a FABULOUS time to have a Tico’s Whoopie? Please share it with us!

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